Retail and Consumer Markets, by their nature, are focused on improving the customer shopping experience and delivering customer value, which often means higher levels of service and reduced costs where possible. In these areas, outsourcing can deliver significant benefits. Outsourcing is increasingly becoming an important strategic initiative for retailers as a way for them to gain competitive advantage and increase cost efficiencies.

Additionally, companies are expanding into new markets that extend their brand to new product categories. Meanwhile, with the Internet having raised expectations for customer services, customers are expecting retailers to deliver a consistent experience, regardless of whether they are inside the store, phoning a call center, or at their computer. Also, as wireless technologies emerge, consumers will expect their retailers to interact with them using the new proximity-based mobile services that are on the horizon.

Planman offers solutions and services for companies operating in consumer and retail markets in the areas of process automation, CRM, ERP, Web-technologies, IT Services and Back-office operations.